Refund policy

Last updated: 20 July 2026

5-Day Return Support

Parrelia provides a 5-day return support window only when an item is delivered damaged, defective, or different from the item ordered. You must contact us within 5 calendar days of delivery. We do not accept returns for change of mind, personal preference, or items that are no longer wanted, except where required by applicable law.

What You Need to Share

To help us review your request quickly, please provide:

  • Your order number or proof of purchase.
  • A clear description of the issue.
  • Clear photos or videos showing the damaged, defective, or incorrect item.
  • Photos of the outer packaging and shipping label where relevant.

Please keep the item, original packaging, accessories, labels, and any included parts until our support team completes its review. The item should not be used beyond what is reasonably necessary to identify the issue.

How to Request Support

Contact us through the website chat, email Parreliacustomercare@gmail.com, or message our team through WhatsApp Support. WhatsApp is usually the fastest option. Please do not send PINs, OTPs, card details, or banking passwords.

Review and Resolution

Once we receive the required information, our team will review the request. If the issue is verified and approved, we will arrange a replacement or refund, as appropriate. Replacements are subject to product availability. If a return or reverse pickup is required, we will provide instructions. Items sent back without approval may not be accepted.

Refund Method and Time

  • Prepaid orders: Approved refunds will be sent automatically to the original payment method.
  • Cash on Delivery orders: You must securely share a valid UPI ID or bank-account details through our official support channel so we can transfer the approved refund.

After approval and, where applicable, receipt or inspection of the returned item, we normally process the refund within 10 to 15 business days. Your bank or payment provider may require additional time to show the amount in your account.

When a Request May Not Be Eligible

A request may be declined if it is made after the 5-day support window, if sufficient proof is not provided, if the item was damaged after delivery, misused, altered, or installed incorrectly, or if parts or accessories are missing. This policy does not limit any rights that cannot be excluded under applicable consumer law.