Shipping policy

Last updated: 20 July 2026

Order Processing

Orders are normally processed within 24 to 48 hours after confirmation. Orders placed on Sundays, public holidays, or during unusually busy periods may require additional processing time. If there is a significant delay, we will try to contact you using the details provided with your order.

Delivery Time

After dispatch, delivery usually takes 5 to 7 business days, depending on your location and courier serviceability. Some orders may arrive within 3 to 4 business days in well-serviced locations. These timelines are estimates and not guaranteed delivery dates.

Shipping Coverage and Tracking

We ship to serviceable locations across India. When tracking is available, the tracking details will be sent to the email address, phone number, or WhatsApp number provided with the order.

Address and Contact Details

Please provide a complete and accurate delivery address, PIN code, landmark, and reachable contact number. Parrelia is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer. Address changes after dispatch may not be possible.

Delays and Delivery Issues

Delivery may take longer because of remote locations, courier disruptions, weather, public holidays, high order volumes, regulatory checks, or other circumstances outside our reasonable control. If an order appears delayed, please contact us and we will assist with the courier follow-up.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 5 calendar days of delivery and share the proof described in our Refund Policy.

Customer Support

For shipping help, use the website chat, email Parreliacustomercare@gmail.com, or contact WhatsApp Support.