FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order on Parrelia?
Simply browse our website, select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

2. What payment methods do you accept?
We accept prepaid payments through secure online payment methods as well as Cash on Delivery (COD) for eligible locations.

3. What is the estimated delivery time?
Our estimated delivery time is 7–14 business days from the date of dispatch. Delivery timelines may vary depending on location and logistics.

4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for select locations. COD orders may be confirmed via call or WhatsApp before dispatch.

5. Can I cancel my order?
Orders can be cancelled only before they are shipped. Once an order is dispatched, cancellation is not possible.

6. What is your return and refund policy?
We accept returns only for damaged, defective, or incorrect products. Please contact us within 48 hours of delivery with proof. Approved refunds are processed within 5–10 business days.

7. How can I track my order?
Once your order is shipped, tracking details will be shared via email or WhatsApp.

8. What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving the product along with clear images or videos. Our support team will assist you.

9. How can I contact Parrelia?
You can reach us at:
Email: support@parrelia.com  
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)