Lithora Stone Surface Cleaner (Pack of 2)

We offer a hassle-free 5-day return policy on all eligible products. If you’re not fully satisfied with your purchase, you can return or exchange the item within 5 days of delivery

1. What is your return policy?

We offer a hassle-free 5-day return policy on all eligible products. If you are not fully satisfied with your purchase, you may return or exchange the item within 5 days of delivery.

2. How do I request a return?

To request a return, please contact our customer support team at [Insert Email] within 5 days of receiving your order. Kindly include your order number and the reason for the return, and our team will assist you with the next steps.

3. Are there any items that cannot be returned?

Yes, certain items may not be eligible for return, including:

• Used, damaged, or items not in their original packaging

• Sale or clearance items marked as non-returnable

• Personalized or custom-made products

4. What condition should the item be in to qualify for a return?

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was delivered. All tags and labels should remain attached.

5. Will I be charged a restocking fee?

No, we do not charge any restocking fees. However, return shipping costs are generally the responsibility of the customer unless the item arrives damaged or defective.

6. How long does it take to process a return?

Once we receive your returned item, our team will inspect it and notify you regarding the approval or rejection of your return request. The inspection process usually takes 3–5 business days. If approved, refunds will be processed to your original payment method within 5–7 business days.

7. Can I exchange an item?

Yes, exchanges are available within 5 days of receiving your order. If you would like a different size or color, please contact our support team, and we will assist you with the exchange process, subject to stock availability.

8. Who covers the return shipping cost?

Return shipping charges are generally the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. In such cases, we will provide a prepaid return shipping label.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at [Insert Email] within 48 hours of delivery. We will arrange a replacement or provide a full refund at no additional cost.

10. How do I know if my return has been processed?

You will receive an email confirmation once your return has been processed. If you do not receive an update within 5 days after sending back your item, please contact our support team for assistance.